CI offers clients a range of options which cover the cycles of staging a major event. We support our clients with turnkey solutions or with specialized services based on our professional skillsets. In every case, we customize our projects to suit each client’s needs, budget, and cultural environment.

We provide five main areas of services to our clients; Consulting, Bid Services, Event Management, Security and Training. In each area, we draw on a variety of skillsets.

Professional Skillsets:

Project Management
  • Administration
  • Budget control
  • Client Reporting
  • Cultural integration
  • End-to-end Project Plan Development
  • Project implementation and tracking
  • Risk Management
Venue Operational Planning & Delivery
  • Accessibility
  • Asset protection and loss prevention
  • Dignitary protection
  • Emergency Response
  • Event-day briefing and debriefing
  • Operating Policies and Procedures
  • Operational Readiness
  • Pedestrian flow
  • Pedestrian security screening
  • Signage and Way-finding
  • Stakeholder integration
  • Venue access control
  • Venue Operating Plans
Workforce Planning
  • Call Centre Management
  • Headcount planning, analysis and strategies
  • Human Resource Policies and Procedures
  • Workforce selection and recruitment:
    - Local project staff
    - Volunteers
    - Paid Event workforce
Resource Planning
  • Facility management
  • Materials, Equipment and Technology resourcing and delivery
  • Space and equipment decommissioning
  • Space planning & CAD
  • Uniform design, manufacture and distribution
  • Workforce Meal resourcing and
Budget Advisory
  • Budget review
  • Cost reduction strategies
  • Low-risk timeline efficiencies
  • Resource efficiencies
Concept of Operations (COO)
  • COO Master Files
  • Phases of Operation
  • Services Levels
  • Staffing Principles
  • Standard Elements
Training & Development
  • Curriculum Development
  • Job-specific training
  • Leadership & Venue Manager training
  • Local staff mentor program
  • Train the Trainer
  • Training Logistics and Scheduling
  • Training Needs Analysis
  • Video, PowerPoint, Manuals, scenario and support materials
Spectator Information & Experience
  • Integration with external stakeholders
  • Levels of Service establishment and monitoring
  • Lost & Found services
  • Service Legacy planning
  • Spectator Guide for venues and transportation
  • Venue Information Booth design, planning and operation
Test Event Planning & Delivery
  • Readiness exercises
  • Operational delivery
  • Evaluation and adjustment/lessons learned
Command, Control & Communication
  • Event time Functional Command Centre design and implementation
  • Issue escalation
  • Readiness
  • Reporting
Ceremonies Support
  • Functional integration
  • Pedestrian and equipment flow co-ordination
  • Risk mitigation
Crowd Modelling
  • Data analysis
  • Simulation tools & models
  • Venue & Precinct design impacts
City Operations Planning
  • Stakeholder integration
  • Pedestrian flow planning
  • Public Communications Strategies
  • Staffing and operations
 
1 Consulting 2 Bid Services 3 Event Management 4 Security 5 Training